Shipping & Returns

Fast, Tracked Global Shipping

At NexaGrid, we strive to get your cordless styler to you as quickly as possible. Because we ship directly from our specialized fulfillment centers to keep costs low for you, our shipping times are as follows:

• Order Processing: 1–3 business days.

• Shipping Time: 7–20 business days depending on your location.

• Tracking: Every order includes a tracking number provided via email as soon as your package ships.

Where do we ship?

We offer tracked shipping anywhere in the world!

30-Day Happiness Guarantee

We want you to love your NexaGrid experience. If you are not 100% satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

Return Requirements:

• Items must be in their original packaging.

• Items must be in "like-new" condition with no signs of physical damage.

• To start a return, simply contact us at support@nexagrid.store.

Damaged or Faulty Items

In the rare event that your NexaGrid arrives damaged or has a battery defect, please contact us immediately with a photo or video of the issue. We will ship out a brand-new replacement at zero cost to you.

Order Cancellations

Because we move fast to get your order into processing, cancellations must be requested within 12 hours of purchase. After this window, the order has likely been handed off to our shipping partners.