FAQs

Frequently Asked Questions

How long does the battery last on a single charge?

The NexaGrid Cordless Styler is equipped with a high-capacity 3200mAh battery. On a full charge, you can expect approximately 30–45 minutes of continuous styling time, depending on the heat setting used. This is typically enough for 3–5 full touch-ups.

How do I charge it?

It’s as simple as charging your phone! The device uses a USB-C interface. You can charge it via a wall adapter, laptop, power bank, or even your car’s USB port. (Charging cable included in the box).

How long does it take to heat up?

Thanks to our PTC Ceramic technology, the brush reaches its styling temperature in about 30–60 seconds, so you aren’t left waiting.

Can I use it on wet hair?

For the best results and to maintain hair health, we recommend using the NexaGrid brush on dry or slightly damp hair only. Using it on soaking wet hair can cause heat damage and reduces the effectiveness of the ceramic smoothing.

Is it safe to keep in my purse or bag?

Absolutely. We designed it with an Anti-Scald outer shell and a safety power lock. We do recommend letting the device cool down for 2 minutes before tucking it away in a tight space.

Does it work for thick or curly hair?

Yes! With 3–5 adjustable heat levels (up to 200°C), you can customize the temperature to suit your hair texture. For very thick or coarse hair, we recommend taking smaller sections for the sleekest results.

Is it "International Travel" friendly?

Yes. Because it is battery-powered and USB-charged, you don't have to worry about voltage converters or plug adapters in different countries. It’s the perfect travel companion!

What if I’m not happy with the results?

We offer a 30-Day Money-Back Guarantee. If you aren’t satisfied with your cordless styling experience, just reach out to us at support@nexagrid.store.

Where do we ship from?

We ship from Hong Kong.

Style Tip:

For the longest battery life, turn the device off immediately after use. For the straightest finish, glide the brush slowly through your hair—the slower the pass, the better the heat transfer!